Your whole-home dehumidifier collects the excess moisture in the air from the humidity and subsequently drains it. If your dehumidifier is not draining, you may have an issue with your drain hose. Drain hoses can get blocked or not be connected correctly, causing the hose to not drain all together. If this is the case, you will need to call ANH to assess your dehumidifier and repair the hose.

Any appliance leaking water is usually not a good sign. When it comes to your dehumidifier leaking water, make sure to clean up the water immediately, as this is an indication your dehumidifier system is not working and the extra water from the leak combined with the already humid environment can lead to a moldy disaster! If water is leaking from your whole-home dehumidifier system, make sure to call the pros at ANH to have it inspected and repaired.

Is your dehumidifier system creating rattling or other strange and unfamiliar noises? This could be due to a loose fan motor, loose screws and parts, or the compressor mounting brackets – which are all issues that will require professional attention from ANH. Your dehumidifier is a fairly quiet operation, so any time you hear significant noises coming from it, you should call ANH for assistance.

Have you noticed that your whole-home dehumidifier is always running? It’s not supposed to. When a dehumidifier is running constantly, there is usually an issue with its humidity sensor. If your system is constantly running that means it is still collecting moisture in the air. If the humidity sensor on your system is not working correctly, it will detect moisture even if it is not present. Your dehumidifier continuously running could also be due to a faulty humidistat. A humidistat communicates the humidity in the air to an electronic control board in the system, and if it is communicating incorrectly, it can cause your dehumidifier to keep running when not necessary. In either case, you will need assistance from trained professionals at ANH to help repair your whole-house dehumidifier.

Additionally, if you are experiencing other power issues with your dehumidifier, such as your system not turning on at all or turning on, but not staying on long enough to properly dehumidify your home, it is recommended to call in for help.

If you notice any frost building on the evaporator coil of your whole-home dehumidifier system, you will need to call billyGO as soon as possible for repair services. An evaporator coil should never frost and when it does, it will cause disruption in the proper functions of your dehumidifier system.